Filters may need to be cleaned if the vacuum stops picking up dirt, if airflow is restricted, or if you notice lighter or no suction. For optimal performance, clean filters regularly. Between cleanings, lightly tap filters over a trash receptacle to remove dust and debris as needed. Rinse the pre-motor foam and felt filters every 3 months, or as needed. 1. First, remove the dust cup to access the pre-motor filters. 2. Slide up the release latches on both sides of the dust cup handle. Lift the dust cup up and away from the pod. 3. Remove the foam and felt filters. 4. Rinse both filters with water only. 5. Allow filters to air-dry completely (at least 24 hours) before reinstalling. 6. Once dry, install the felt filter first, followed by the foam filter. 7. Reinstall the dust cup by placing the bottom of the dust cup into the pod and then tilting until it clicks into place. Rinse the post-motor HEPA filter every 12 months, or as needed. 1. Pull the latch under the HEPA filter cover and lift off the cover. 2. Remove the HEPA filter. 3. Rinse with water only. 4. Allow filter to air-dry completely (at least 24 hours) before reinstalling. 5. Once dry, reinstall the HEPA filter. 6. Reattach the HEPA filter cover until it clicks into place.

For optimal performance, empty the dust cup each time you vacuum, or when debris reaches the MAX FILL line. 1. Slide up the release latches on both sides of the dust cup handle. Lift the dust cup up and away from the pod. 2. Hold the dust cup over the trash and press the bottom door release button on the front. 3. Tap gently to empty contents. 4. Close the dust cup door, pressing it until it clicks into place. 5. Press the top door release button near the Max Fill line. Remove any debris and ensure the metal cone is clear of debris. 6. Wipe the interior of the dust cup clean. 7. To reinstall, place bottom of dust cup into the pod and then tilt until it clicks into place.

- Make sure your vacuum is unplugged. - Remove the pod and wand from the floor nozzle and turn over the floor nozzle so the bottom is facing up. - Locate the 3 locks on the bottom of the nozzle. With a coin, turn the locks counterclockwise to open, then lift up the cover. - With scissors, carefully cut away any hair wrapped around the brushroll. Check for any debris in the nozzle and remove if needed. - Close the cover completely, pressing firmly on all sides, and use the coin to turn the 3 locks clockwise. Note: Do not vacuum wet messes.

- Place the pod onto the floor nozzle and press down until it clicks into place. - Insert the wand into the pod. - Insert the handle into the wand. - Attach the hose clip to the wand. - Connect the hose to the back of the pod. For proper operation, ensure all parts are firmly clicked into place.

To clean with the handle: Press the Handle Release button near the top of the wand. Gently pull up on the handle to remove it from the wand. For more cleaning reach, leave the handle on the wand, and detach the wand from the floor nozzle and pod. Press the Wand Release button on the back of the pod, then gently pull up on the handle to remove the wand. Attach an accessory to the handle or the wand and begin cleaning.

For bare floors and delicate area rugs: - Press the power button on the vacuum pod to turn on suction. - On the handle, slide the floor selector to Hard Floor. - To activate the brushroll, gently step on the floor nozzle and tilt the handle back. - Note that the brushroll will spin slower in Hard Floor mode. For thick carpet and area rugs: - Press the power button on the vacuum to turn on suction. - On the handle, slide the floor selector to Thick Carpet/Area Rug. - To activate the brushroll, gently step on the floor nozzle and tilt the handle back. For carpets / low pile: - Press the power button on the vacuum to turn on the suction. - On the handle, slide the floor selector to Carpet/Low Pile. - To activate the brushroll, gently step on the floor nozzle and tilt the handle back. - The brushroll will spin faster in Carpet/Low Pile mode.

The suction control slider located on the top of the handle allows you to adjust the suction. You can choose the optimal suction level for both bare floors and carpets. - Slide to MIN to reduce suction and increase maneuverability on carpets. - Slide to MAX to increase suction on bare floors.

If the brushroll isn't spinning, but the motor is running, check the following: Is the brushroll indicator light located on the top of the floor nozzle solid red or flashing red? If the brushroll indicator light is SOLID red: 1. Turn the unit off and unplug the vacuum. 2. Ensure the vacuum is on the appropriate carpet setting. 3. Plug in the vacuum and turn on the power. If the brushroll indicator light is FLASHING red, check for clogs in the brushroll and allow the unit to cool for 60 minutes before turning it back on: 1. Turn off and unplug the vacuum. 2. Detach the floor nozzle from the wand and pod. 3. To access the brushroll, turn the nozzle over and use a coin to open the 3 locks on the bottom of the floor nozzle. Turn the locks counterclockwise to open, then lift up the cover. 4. Carefully remove any hair or debris from the brushroll. 5. Clear any clogs inside the nozzle openings. 6. Reattach the bottom cover and turn the locks clockwise to close. 7. Reconnect the floor nozzle to the wand and pod. 8. After 60 minutes, plug in the vacuum and turn on the power.

1. Turn off the vacuum and unplug it. 2. Remove the dust cup. Holding it over a trash bin, press the lower release button. The bottom door will open to let dust and debris fall into the trash. 3. Open the top lid on the dust cup by pressing the top door release button. Clear away any debris from the cone-shaped screen inside the dust cup, then close the lid. 4. Remove the pre-motor filters from under the dust cup. Tap filters clean over the trash to remove any excess dirt and other particles. 5. Reattach dust cup without filters. 6. Plug in the vacuum and turn it on to check for suction. 7. Turn off the vacuum and unplug it. 8. Remove the dust cup and put the filters back in. Place the felt filter in first, followed by the foam filter. Reattach the dust cup. 9. Detach the handle from the wand and the hose from the back of the vacuum. 10. Hold the handle with the inlet facing up and look through the hose. If you don't see out the other side, then there is a clog that must be cleared. 11. Clear any debris or clogs. 12. Reattach the handle to the wand and the hose to the back of the vacuum. Make sure the handle and hose are clicked firmly into place. 13. Plug in your vacuum and turn the power on. Check for suction at the handle or the end of the extension wand. 14. Detach the floor nozzle from the wand and vacuum pod. Use a coin to turn the locks on the bottom cover counterclockwise to open, then lift the bottom cover to access the brushroll. 15. Clear away any clogs or debris around the brushroll and in the nozzle openings. 16. Reattach the bottom cover, pressing down firmly along all sides. Turn the locks clockwise to close. 17. Once all clogs have been cleared, reconnect the floor nozzle to the vacuum pod and wand. 18. Plug in your vacuum. Turn on the power and test for suction. NOTE: Be sure to rinse all filters when you notice a loss in suction. Rinse filters with water only and allow them to air-dry completely before reinstalling. Rinse the pre-motor filters every 3 months, and the post-motor filter every year or as needed. Reattach the bottom cover, pressing down firmly along all sides. Turn the locks clockwise to close. 17. Once all clogs have been cleared, reconnect the floor nozzle to the vacuum pod and wand. 18. Plug in your vacuum. Turn on the power and test for suction. NOTE: Be sure to rinse all filters when you notice a loss in suction. Rinse filters with water only and allow them to air-dry completely before reinstalling. Rinse the pre-motor filters every 3 months, and the post-motor filter every year or as needed.

Whistling: (NOTE: this issue may also cause low suction.) Check for Clogs 1. Turn off the vacuum and unplug it. 2. Detach the floor nozzle from the vacuum pod and extension wand. 3. To access the brushroll, turn the nozzle upside down. Use a coin to turn the locks on the bottom cover counterclockwise to open, then lift the bottom cover to access the brushroll. 4. Clear away any clogs or debris around the brushroll and in the nozzle openings. 5. R eattach the bottom cover, pressing down firmly along all sides. Turn the locks clockwise to close. 6. Once all clogs have been cleared, reconnect the floor nozzle to the vacuum pod and extension wand, making sure they click into place. 7. Plug the unit in and turn it on to check for the noise. Rattling: 1. Turn off the vacuum and unplug it. 2. Detach the floor nozzle from the vacuum pod and extension wand. 3. To access the brushroll, turn the nozzle upside down. Use a coin to turn the locks on the bottom cover counterclockwise to open, then lift the bottom cover to access the brushroll. 4. Clear away any clogs or debris around the brushroll and in the nozzle openings. Look for any hard objects that may be caught in the bristles. 5. Once all clogs have been cleared, reconnect the floor nozzle to the vacuum pod and extension wand, making sure they click into place. 6. Reattach the bottom cover, pressing down firmly along all sides. Turn the locks clockwise to close. 7. Plug the unit in and turn it on to check for the noise. eattach the bottom cover, pressing down firmly along all sides. Turn the locks clockwise to close. 6. Once all clogs have been cleared, reconnect the floor nozzle to the vacuum pod and extension wand, making sure they click into place. 7. Plug the unit in and turn it on to check for the noise. Rattling: 1. Turn off the vacuum and unplug it. 2. Detach the floor nozzle from the vacuum pod and extension wand. 3. To access the brushroll, turn the nozzle upside down. Use a coin to turn the locks on the bottom cover counterclockwise to open, then lift the bottom cover to access the brushroll. 4. Clear away any clogs or debris around the brushroll and in the nozzle openings. Look for any hard objects that may be caught in the bristles. 5. Once all clogs have been cleared, reconnect the floor nozzle to the vacuum pod and extension wand, making sure they click into place. 6. Reattach the bottom cover, pressing down firmly along all sides. Turn the locks clockwise to close. 7. Plug the unit in and turn it on to check for the noise.

NOTE: This is typically caused by a hard object in the dust cup. 1. Turn off the vacuum and unplug it. 2. Remove the dust cup. Holding it over a trash bin, press the lower release button. The bottom door will open to let dust and debris fall into the trash. 3. Open the top lid on the dust cup by pressing the top door release button. Clear away any debris from the cone-shaped screen inside the dust cup, then close the lid. 4. With the dust cup removed, plug in your vacuum and turn it on. If the noise continues, it may be caused by a loose filter cover. Follow these steps: 5. Turn off your vacuum and unplug it. 6. Press the latch under the post-motor filter cover, then lift off the cover. Reattach the cover, pressing firmly to ensure it is securely latched into place. 7. Plug in your vacuum and turn on the power.

Certain dry temperatures in winter or dry desert areas may cause common static electricity to build up in the vacuum, producing small shocks, similar to what you might experience from contact with doorknobs, wool sweaters, or blankets. This is harmless. In order to avoid this, we recommend moisturizing your hands and/or removing wool socks or sweaters prior to vacuuming.

NOTE: Brand-new units may have a new-motor smell for the first few uses. If the odor persists, follow the steps below. 1. Turn off the vacuum and unplug it. 2. Inspect the power cord and plug for visible damage. 3. Disassemble the unit. Remove the handle from wand, the wand from the vacuum pod and floor nozzle and the hose from the vacuum pod. 4. Inspect all connection points for debris or visible damage. Remove any dust or debris. 5. Turn the nozzle upside down. Use a coin to turn the locks on the bottom cover counterclockwise to open, then lift the bottom cover to access the brushroll. 6. Check for a jam or a clog around the brushroll. Inspect the brushroll and ends of the brushroll for damage or melting. 7. Check for debris or clogs inside the nozzle openings. 8. Once all clogs have been cleared, reattach the bottom cover, pressing down firmly on all sides. Use a coin to turn the locks clockwise. 9. Detach the handle from the wand and the hose from the back of the vacuum. 10. Remove any clogs in the handle or hose. 11. Detach the extension wand from the floor nozzle and clear any blockages. 12. Remove the dust cup. Holding it over a trash bin, press the lower release button. The bottom door will open to let dust and debris fall into the trash. 13. Open the top lid on the dust cup by pressing the top door release button. Remove any desbris from the cone-shaped screen inside the dust cup to allow airflow. 14. Close the dust cup lid. 15. Remove the pre-motor filters from under the dust cup. Tap filters clean over a trash can to remove any excess dirt and debris. 16. Reinstall the filters, placing the felt filter in first, followed by the foam filter. 17. Reattach the dust cup. 18. Reassemble the vacuum, then plug it in and turn on the power. If the odor persists: 19. Detach the vacuum pod from the floor nozzle. 20. Turn on the power. If the odor persists, the smell may have been caused by dirty filters or a clog. Be sure to clean the filters regularly and check for clogs when experiencing odors or low suction.

Powered by Zendesk