For Apple: - Tap on the App Store icon. - Search the Apple App Store for "SharkClean" - Tap on the SharkClean app. - Tap Install on the next page. Your installation should begin. For Android: - Tap on the Play Store icon in the Play Store. - Search for "SharkClean." - Tap on the SharkClean app. - Tap install on the Shark app page. Your installation should begin. If you require additional assistance, please contact robot support at 855-519-6782.

1. Open the Amazon Alexa app, go to the menu and select Skills. Or, go to the Alexa Skills store on the Amazon website. 2. Search for "Shark Skill" 3. Select the Shark Skill to open the detail page, then select the Enable Skill option. 4. Once enabled, you can ask Alexa to control your robot (i.e. "Alexa, tell Shark to start cleaning"). If you require additional assistance, please contact robot support at 855-519-6782.

To set up your robot with the Google Assistant on an Apple device: 1. Download the Google Assistant. Open it, and sign in. 2. Click the "Explore" icon. 3. Search for the "Shark" action and select "Try it". 4. Allow google to link to your SharkClean account. 5. Sign in to your SharkClean account. This is the same account you used when setting up your Shark robot in the SharkClean app. 6. Click Authorize to link your SharkClean account to the Google Assistant. This allows the Google Assistant to work with your Shark robot. 7. Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action. To set up your robot with the Google Assistant on Android: 1.Download the Google Assistant. Open it, and sign in. 2. Click the "Explore" icon. 3. Search for the "Shark" action and select "Link". 4. Sign into your SharkClean account. This is the same account you used when setting up your Shark robot in the SharkClean app. 5. Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action. If you require additional assistance, please contact robot support at 855-519-6782.

Here are the voice commands you can use: Amazon Alexa: "Alexa, tell Shark to start cleaning." "Alexa, tell Shark to pause my robot." "Alexa, tell Shark to pause my bot." "Alexa, tell Shark to send my robot to the dock." "Alexa, tell Shark to send my bot to the dock." "Alexa, tell Shark to send my robot to the base." "Alexa, tell Shark to send my bot to the base." "Alexa, tell Shark to find my robot." "Alexa, tell Shark to clean the (name of the room)." Google Assistant: "OK Google, tell Shark to start cleaning." "OK Google, tell Shark to pause my robot." "OK Google, tell Shark to send my robot to the dock." "OK Google, tell Shark to pause my bot." "OK Google, tell Shark to send my robot to the dock." "OK Google, tell Shark to send my bot to the dock." "OK Google, tell Shark to send my robot to the base." "OK Google, tell Shark to send my bot to the base." "OK Google, tell Shark to find my robot." "OK Google, tell Shark to clean the (name of the room)." NOTE: You can replace "Shark" with your robot's name in all the above voice commands. If you require additional assistance, please contact robot support at 855-519-6782.

Yes. In order to control your robot on multiple devices you will need to log in to the SharkClean app on each device using the same username and password. If you require additional assistance, please contact robot support at 855-519-6782.

In the app, select "Schedule" from the home screen or from the menu in the top left corner to schedule a whole-home cleaning. Here you can select days of the week and the time of day you would like your robot to clean. You may return to this screen at any time to change your settings or turn off the scheduling feature. If you require additional assistance, please contact robot support at 855-519-6782.

You may notice some differences as we have recently launched a new and improved version of the SharkClean app with a refreshed look. All of your favorite features and more are still available and generally located where you are used to. However, if you have any questions or need help navigating to one of your favorite features, please refer to the help section in the app. If you require additional assistance, please contact robot support at 855-519-6782.

CAUTION: Turn OFF (0) power before performing any maintenance. You should regularly maintain your robot in order to keep it operating at peak performance. Please refer to the recommendations in the table below. If you require additional assistance, please contact robot support at 855-519-6782.

CAUTION: Turn OFF (0) power on robot and base before performing any maintenance. Clean as needed. To clean the Front Caster Wheel, first snap out the wheel. (Tools may be required to remove the wheel.) Remove any hair or debris buildup. Reattach the wheel before use. Make sure we show popping off the wheel, not the kit. If you require additional assistance, please contact robot support at 855-519-6782.

CAUTION: Turn OFF (0) power on robot and base before performing any maintenance. Clean Robot Dust Bin Filter weekly. Replace every 6 months. 1. Remove the dust bin from the robot and clear any accumulated hair or debris. 2. Use the tabs on the filter to pull it out of the dust bin. 3. Tap the filter clean over a trash bin, or use a soft brush to remove dust trapped between the pleats. 4. Reinsert the filter into the dust bin. Close the dust bin and slide it back into the robot. CLEAN PRE-MOTOR FILTERS ONCE A MONTH 1. To open the filter housing lid, hold the top right edge of the base and pull up on the lid. 2. With the lid open, remove the foam filter by the top handle, then lift out the felt filter underneath. 3. Tap the filters clean over the trash, then rinse them with cold water ONLY, as soap may damage them. 4. Allow filters to air-dry completely before reinstalling them. The pre-motor foam and felt filters should be replaced every 2.5 years. CLEAN POST-MOTOR FILTER EVERY YEAR 1. Press the button at the top of the filter door, thentilt the door and lift it off. 2. Remove the post-motor filter from the base. 3.To reinstall the post-motor filter, insert it into the base and replace the filter door. The post-motor filter should be replaced every 3 years. The Base Dust Bin holds up to 15 days' worth of dust and debris. Empty the bin when the debris level approaches the max fill line. 1. To detach the bin, press and hold the release button on the top and slide out the bin. 2. To empty the bin, hold it over the trash, then press the release button with the trash can icon on the bottom of the bin. The bin lid will open, releasing dust and debris. 3. Lightly tap the dust bin against the inside of the trash receptacle to knock off any remaining debris. 4. Reinstall the bin by sliding it into the slot in the base until it clicks into place. IMPORTANT: DO NOT use water to clean filter. If you require additional assistance, please contact robot support at 855-519-6782.

CAUTION: Turn OFF (0) power on robot and base before performing any maintenance. The Base Dust Bin holds up to 15 days' worth of dust and debris. Empty the bin when the debrislevel approaches the max fill line. 1. To detach the bin, press and hold the release button on the top and slide out the bin horizontally. 2. To empty the bin, hold it over the trash, then press the release button with the trash can icon on the bottom of the bin. The bin lid will open, releasing dust and debris. 3. Lightly tap the dust bin against the inside of the trash receptacle to knock off any remaining debris. 4. Reinstall the bin by sliding it into the slot in the base until it clicks into place. If you require additional assistance, please contact robot support at 855-519-6782.

CAUTION: Turn OFF (0) power on robot and base before performing any maintenance. Clean as needed. Replace every 6-12 months or when visibly worn. 1. Push up on the tabs on the brushroll access door, then lift off the door. Remove the brushroll. 2. Clean off any hair or debris buildup from the entire brushroll. 3. To reinstall, insert the flat end first, then the protruding end, then click the brushroll securely into place. 4. Close the brushroll access door and press down until it clicks into place. If you require additional assistance, please contact robot support at 855-519-6782.

CAUTION: Turn OFF (0) power on robot and base before performing any maintenance. Clean as needed. Replace when visibly worn. 1. Remove side brushes. Carefully unwind and remove string and hair from side brushes. 2. Gently wipe the side brushes with a clean, dry cloth. Be sure to wipe off the bottom of each brush. 3. To reinstall, align the hole in the center of the brush over the post on the bottom of the unit. 4.Press the side brush down over the post until it clicks into place. If you require additional assistance, please contact robot support at 855-519-6782.

Clean as needed. Robot: Gently dust off cliff sensors and charging pads with a clean, dry cloth. Dock: Gently dust off charging contacts with a clean, dry cloth. for RV1000AE models NOTE: there may be additional sensors on your robot. Please refer to the videos for your particular model. If you require additional assistance, please contact robot support at 855-519-6782.

1. First set up your charging dock. Use the cord wrap behind the dock to shorten the cord as needed. Turn on the power switch on the back of the dock. The indicator light will illuminate when the dock has power. 2. Then, make sure that the power switch is turned ON (I) on the side of the robot. 3. Find a permanent location with strong Wi-Fi signal for your base in an open area that can easily be accessed by your robot. The base should be placed on a bare floor. If no suitable location on bare floor is available, set up the base on bare floor, or on carpet with the SharkMat. The more room in front of your dock without any obstructions, the better. Remove any objects that are closer than 3 feet from either side of the base, or closer than 5 feet from the front of the base. Prolonged direct sunlight can interfere with your IQ Robot's navigation when docking, so avoid placing the dock under or around bright windows. 4. Next, remove any protective plastic including the plastic found both on the dock and the robot, and install the side brushes on the bottom of the robot. 5. To charge your robot, place it on the base with the power button in the ON (I) position. For the robot to be aligned correctly, set up the robot with its BACK side against the base. When charging begins, the robot will BEEP and the DOCK light will turn BLUE. 6. Next, prepare your home for cleaning. Clear cords and remove small objects like toys, socks and drapes from floors. Open interior doors in rooms you want your robot to clean. If there are areas you"d like to avoid, use BotBoundary strips to keep your robot out of them. For example, block off power cords or high thresholds. Before your first cleaning cycle, be sure to set up the SharkClean app to control your robot, capture your home map, and schedule cleaning cycles.

Your Shark IQ Robot is designed with Auto Sense Navigation so it can navigate around obstructions as it cleans your floors. By using an array of sensors, the Shark IQ Robot will steer itself around your home, using walls and objects as its guide and gently bumping them. This method allows the robot to travel in and out of rooms and around obstacles. If your Shark IQ Robot appears to be spending a lot of time in one spot, don't worry. Over time, its programming will help it cover the full area. With regular daily cleanings, the robot's cleaning path will ensure the entire floor is cleaned. If you require additional assistance, please contact robot support at 855-519-6782.

Your Shark IQ Robot is designed with IQ NAV advanced navigation technology so it can navigate around obstructions as it cleans your floors. Equipped with an upward-facing sensor located between the Clean and Dock buttons, your robot identifies unique reference points on your ceiling to aid its navigation. Please keep this sensor clear and do not cover. As it cleans, your robot will create a map of your home. It may take several cleanings for the robot to finish the map. Once mapping is complete, an Interactive Map of your floor plan will be available on the app. With the interactive map, you can name rooms, and send the robot to clean specific rooms immediately. Certain obstructions may prevent the robot from cleaning some areas of your home. i.e. thresholds, furniture, etc. With each cleaning, your robot will update and refine its path to provide optimized cleaning coverage and a cleaning report will be generated in the app. If you require additional assistance, please contact robot support at 855-519-6782.

Charge Indicator Lights: The charge indicator lights on your robot indicate the level of charge. Both LEDs are blinking in sequence: Your robot is charging; allow your robot to charge at least three hours between cleaning missions. Both LEDs are solid blue: Your robot is fully charged and ready to clean.What do the lights on my Shark IQ Robot mean? - 1 LED is solid blue: Your robot has partial charge.What do the lights on my Shark IQ Robot mean? - 1 LED is solid red: Your robot's battery is getting low and needs recharging. The robot will return to the dock and begin charging.What do the lights on my Shark IQ Robot mean? - 1 LED is flashing red: There is not enough charge for the robot to return to its dock. Manually place the robot on the charging dock or Self-Empty Base. When the robot is docked correctly and begins to charge, it will beep and the charge indicator lights will cycle. Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments. - No lights: Your robot is off or completely out of charge. Follow the steps above to manually place the robot on the charging dock.What do the lights on my Shark IQ Robot mean? Wi-Fi Indicator: - Solid Blue: Your robot is successfully connected to your home Wi-Fi network. What do the lights on my Shark IQ Robot mean? - Solid Red: Not connected.What do the lights on my Shark IQ Robot mean? - Flashing Blue: Your robot is in setup/pairing mode. - No light: Not set up yet. What do the lights on my Shark IQ Robot mean? "!" Error Indicator: See error chart in the user manual for a full list of error codes. What do the lights on my Shark IQ Robot" mean? If you require additional assistance, please contact robot support at 855-519-6782.

Your Shark robot was designed with cliff detection sensors that prevent it from falling down stairs. The robot will sense the stairs and change direction to avoid any drops or falls. High-pile rugs, carpets & stairs - In very rare situations, the robot may not be able to navigate around the edges of rugs or carpets (especially high-pile rugs) that are located near stairs. - To reduce this risk, ensure the edges of all rugs and carpets are at least 8 inches away from all stair ledges. - To block off these areas, place BotBoundary strips at least 8 inches from all stair ledges. Gaps between rugs, carpets & stairs - Gaps between stair ledges and the edges of carpets, rugs, or BotBoundary strips can interfere with your robot"s performance. - When the robot travels into these areas, on rare occasions it may fall over the edge of the stairs. - To prevent this, keep all rugs, runners, carpets, and BotBoundary strips at least 8 inches away from all stair ledges and corners. Marble stairs - In rare cases, your Shark robot may not be able to navigate near marble steps, and could possibly fall off them. - To block off marble steps, place BotBoundary strips at least 8 inches away from the edge of the top step. If you require additional assistance, please contact robot support at 855-519-6782.

Your robot will return to the base after cleaning. If one or more of the charge indicator lights on your robot is illuminated steadily in blue, then it has enough battery power to return to the base. The blue indicator lights on the robot show how much charge is remaining.While the robot is charging, both blue LED lights will flash. When charging is complete, both blue lights will illuminate steadily. It may take up to 6 hours to fully charge your robot. - Make sure the power button on the side of the robot is in the ON (I) position. - Place the robot on the floor in front of the charging dock and press the Dock button. The robot will dock itself and begin charging. Allow it to charge fully (approximately 4-6 hours) before pressing Clean again. - The robot must be positioned so the two metal pads on the bottom touch the metal contacts on the charging dock. - When the robot is docked correctly and begins to charge, it will beep and the base indicator light will change from green to blue. - If you do not hear a beep or the base indicator lights do not change, verify that the dock has power. The power indicator light on the side of the dock will be green if it is receiving power and will turn blue once it is successfully charging your robot. If you do not see a green light, try plugging the dock into a different outlet. - Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments. If you require additional assistance, please contact robot support at 855-519-6782.

Press the Dock button on the robot or in the app and your robot will immediately start searching for the dock. NOTE: Do not pick up the robot up if it is running. Only manually place the robot on the dock if it has low-to-no charge (one flashing red battery indicator or no indicator lights). If you require additional assistance, please contact robot support at 855-519-6782.

Cleaning times can vary depending on floor surface, square footage, the amount of debris, and the age of your robot. In normal cleaning mode (not Recharge and Resume), if your robot is running low on battery power, it will return to the dock to recharge. In Recharge and Resume mode, your robot is programmed to clean for no more than 60 minutes, return to the base to recharge, and then clean until its battery is low. If you require additional assistance, please contact robot support at 855-519-6782.

The robot will take about 4-6 hours to fully charge. It is charging when you see the battery indicator lights blinking blue in sequence. If you require additional assistance, please contact robot support at 855-519-6782.

First, verify that the base is connected to power and the power switch on the back is in the ON position. The indicator light will illuminate green when base has power. If the green light is not on, try plugging into a different outlet. for RV1000 series and for RV1000AE series If the green light is on but the robot still is not charging, verify that the power switch on the side of the robot is set to the ON position (I). The robot must be positioned so the two metal pads on the bottom touch the metal charging contacts on the base when the robot's evacuation port is against the base wall. When charging begins, the robot will BEEP and the dock light will turn BLUE. It is charging when you see the lights battery indicator light blinking blue in sequence. Note: Charge before first use. Your robot battery may be low when it arrives. Place the robot on the base to charge before using. When charging is complete, both battery lights will illuminate steadily. If you require additional assistance, please contact robot support at 855-519-6782.

If you are experiencing a shorter runtime than expected, please make sure your robot is fully charged. Allow your robot to charge for at least 4-6 hours between cleaning missions. The three lights above the Clean button indicate your robot's level of charge. - 2 blinking blue bars: Your robot is charging. Allow your robot to charge for at least three hours between cleaning missions. - 3 solid blue bars: your robot is fully charged and ready to clean. - 2 solid blue bars: your robot is mostly charged and ready to clean. - 1 solid blue bar: your robot's battery is getting low and needs recharging. - 1 flashing red bar: your robot's battery has run out of charge and/or is critically low. Manually place your robot on the charging dock. The robot must be positioned so the two metal pads on the bottom touch the metal charging contacts on the dock. When the robot is docked correctly the green light on the side of the dock will turn from green to blue. Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments. - All battery indicator lights are off: - Your robot's battery may be out of charge. Manually place your robot on the charging dock. Follow the steps listed above. - Confirm that the power switch is on. Press the power switch on the side of the robot to position (I) to turn on power. - If the power switch is on and there are still no battery indicator lights, your robot may be in Sleep mode. Press the Dock or Clean button to take the robot out of Sleep mode. If you are still experiencing issues, try replacing the battery. If you require additional assistance, please contact robot support at 855-519-6782.

If your robot is stuck, it will send an audio alert so you can find it. You can also select the Find My Robot option from the home screen in the SharkClean app to locate your robot. NOTE: If your robot's battery has run out, the Find My Robot option may not work and you will have to manually search for your robot. If you require additional assistance, please contact robot support at 855-519-6782.

In rare situations, the buttons may not respond to touch. If this happens, first turn the robot's power OFF (0) and back on by pressing the power switch to the ON (I) position on the side of the robot. If all indicator lights remain off, the battery needs to be charged. Manually place the robot on the charging dock. The power switch on the back of the dock must be in the ON (I) position for the robot to charge. - The power switch on the side of the robot must be in the ON (I) position for the robot to charge. - The robot must be positioned so the two metal pads on the bottom touch the metal contacts on the charging dock. - The Clean button should be aligned with the center of the dock. - When the robot is docked correctly and begins to charge, it will beep and the dock indicator light will turn from green to blue. If you require additional assistance, please contact robot support at 855-519-6782.

During your first few cleanings, you may need to make some small adjustments to optimize your Shark IQ Robot's performance. - Always prep your home before cleaning. Clear away cords and other obstructions. If an obstruction can't be moved, block off the area with BotBoundary strips. - Your robot may find its way under furniture with low clearance, but not be able to free itself. Try using BotBoundary strips to block problem areas. If possible, move furniture away from the edges of carpets or rugs. - Your robot can easily climb over obstacles up to 3/4" high. Obstructions higher than this may present a challenge. Use BotBoundary strips to block off these areas. - Also, if the dock or base is blocked by obstructions, your robot may have difficulty returning to it. Make sure the dock is centrally located, with 3 feet of clearance on both sides. You may purchase additional BotBoundary strips. If you require additional assistance, please contact robot support at 855-519-6782.

Your robot may attempt to climb some table legs or furniture with pedestal bases and fail to get itself back down due to its safety functions. If this is a frequent occurrence, try using BotBoundary strips to block problem areas. You may purchase additional BotBoundary strips here . If you require additional assistance, please contact robot support at 855-519-6782.

During your first few cleanings, you may need to make some small adjustments to optimize your robot's performance. - Make sure you find a permanent location for the dock in a central area with strong Wi-Fi signal. - Always prep your home before cleaning. Clear away cords and other obstructions. If an obstruction can't be moved, block off the area with BotBoundary strips. - Your robot may find its way under furniture with low clearance, but not be able to free itself. Try using BotBoundary strips to block problem areas. If possible, move furniture away from the edges of carpets or rugs. - Your robot can easily climb over obstacles up to 3/4" high. Obstructions higher than this may present a challenge. Use BotBoundary strips to block off these areas. - If the dock or base is blocked by obstructions, your robot may have difficulty returning to it. - Make sure the dock is centrally located, with 3 feet of clearance on both sides. You may purchase additional BotBoundary strips here . - Make sure to run your robot in well-lit conditions. If you run your robot at night, make sure to keep the lights on in the rooms to be cleaned. - In some situations, your robot's cliff detection sensor may be triggered by very dark carpets or surfaces, causing your robot to stop for safety reasons. - Block off the area with BotBoundary strips. You may purchase additional BotBoundary strips here . Note: we do not recommend placing BotBoundary under a rug. If you require additional assistance, please contact robot support at 855-519-6782.

During your first few cleanings, you may need to make some small adjustments to optimize your robot's performance. - Make sure you find a permanent location for the dock in a central area with strong Wi-Fi signal. - Always prep your home before cleaning. Clear away cords and other obstructions. If an obstruction can't be moved, block off the area with BotBoundary strips. - Your robot may find its way under furniture with low clearance, but not be able to free itself. Try using BotBoundary strips to block problem areas.

Always prep your home before cleaning. Clear away cords and obstructions or block off the area with BotBoundary strips. You may purchase additional BotBoundary strips here . If you require additional assistance, please contact robot support at 855-519-6782.

Your robot can easily climb over obstacles and thresholds up to 3/4". If there are areas that your robot cannot reach, you may have to lift it over the threshold or move the dock to another room. If you require additional assistance, please contact robot support at 855-519-6782.

Your robot may struggle with certain high-pile carpet types. If your robot continues to have issues with the area rug, use BotBoundary strips to block off the area. You may purchase additional BotBoundary strips here . If you require additional assistance, please contact robot support at 855-519-6782.

In some situations, your robot's cliff detection sensor may be triggered by very dark carpets or surfaces, causing your robot to stop for safety reasons. Block off the area with BotBoundary strips. You may purchase additional BotBoundary strips here. If you require additional assistance, please contact robot support at 855-519-6782.

The robot's navigation algorithm turns the robot in open spaces in order to cover more area. If this occurs frequently, turn off your unit and dust off the bumper lens with a clean, dry cloth. Press the bumper back a few times to ensure it moves freely. Make sure to clean all sensors regularly. If you require additional assistance, please contact robot support at 855-519-6782.

The robot may wiggle when docking as it aligns itself with the charging pads on the dock. This is normal and not a cause for concern. Make sure you remove the plastic from the bottom of the dock and you place the base with its back against the wall in an area with a good Wi-Fi signal. Set up the base on bare floor, or on the SharkMat if on carpet. If you require additional assistance, please contact robot support at 855-519-6782.

If your robot gets knocked off the dock, it will power on and attempt to return to the dock to continue charging. NOTE: The robot will empty dust unless it redocks within 60 seconds of last evacuation and debris into the base before continuing to charge. If you require additional assistance, please contact robot support at 855-519-6782.

Your robot's performance may be affected if there is a clog or if the filter needs cleaning. To clear any clogs, first empty the dust bin, and clear away all debris. Then remove the brushroll and clear any debris stuck around the brushroll or behind it. Follow the instructions in the table below to clean the filter and other parts on your robot that should regularly be maintained for optimal performance. Clear any debris that could be clogging the pathway in the bottom part of the base. 1. Clear all debris from the robot's dust bin. 2. Empty the base dust bin. Clear all debris from the dust screen and remove any hair wrap. 3. Clear all dirt and obstructions from the debris pathway. 4. Regularly rinse all filters in the Self-Empty Base as instructed in the table below. 5. Clean brushroll from underneath the robot. If you require additional assistance, please contact robot support at 855-519-6782.

Make sure your Self-Empty Base is placed in a location free of any obstructions and remove any objects that are closer than 3 feet from either side of the base or closer than 5 feet from the front. Make sure to remove the plastic found on the bottom of the dock. Place the base with its back against the wall in an area with a good Wi-Fi signal. Make sure the base is set up on bare floor or on the SharkMat if on carpet. Ensure the light is illuminated on the base. Docking may take up to 30 minutes. NOTE: Your robot requires light in order to see where it is going. If you are running the robot at night, or in a dark areas, turn the lights on until the robot finishes its cleaning. Do not place BotBoundary strips within 10 feet of the dock. Do not place dock underneath a skylight. Do not move the base. If you require additional assistance, please contact robot support at 855-519-6782.

1. Your robot requires light in order to see where it is going. If you are running the robot at night, or in a dark area, turn the lights on until the robot finishes its cleaning. 2. Your robot may be in an error mode. Please check for the following potential error modes: - Dead battery: the battery may be drained. - Debris/clog in the brushroll: please follow the care instructions below. - High-pile carpet fibers stuck in the brushroll: please follow the care instructions below. - Stuck on floor transition/threshold: the robot may have difficultly passing over some thresholds. Manually move robot from threshold before restarting. Make sure the power switch is turned ON (I), and that the dock is getting power from the electrical outlet. Set up the dock on bare floor, or place it on the SharkMat if on carpet. Do not place the dock underneath a skylight. If there is a clog, your robot will stop cleaning to avoid overheating. Please clear any debris from your robot before restarting. To clear any clogs, first empty the dust bin, and remove all stuck-on debris. Then remove the brushroll and clear any debris stuck around the brushroll or behind it. Follow the instructions in the table below to clean the filter and other parts that should regularly be maintained for optimal performance. If you require additional assistance, please contact robot support at 855-519-6782.

1. Check the app to verify the scheduling feature is turned on. Select "Schedule" from the menu in the top left corner of your home screen. 2. Ensure your time zone is set correctly in your device settings. 3. Make sure your robot is fully charged. - Verify that the Self-Empty Base is connected to power and the green light on its base is illuminated. If the green light is not on, try plugging the base into a different outlet. - If the light on the base is still green, then the robot is not charging. Verify that the power switch on the side of the robot is in the ON position (I) and that the robot is aligned on the base properly. - Note: the indicator light on the side of the base will turn from green to blue once the robot is properly charging. It may take up to 5 seconds after contact is made with the base for the light to change, so if you are adjusting the position of the robot on the base, wait 5 seconds between adjustments. - Make sure to run your robot in an area with strong Wi-Fi signal. - Run your robot in well-lit conditions. If you run your robot at night, keep the lights on in the area to be cleaned. NOTE: If you have the Recharge & Resume feature enabled it may interfere with a set schedule. If you require additional assistance, please contact robot support at 855-519-6782.

Shark is constantly innovating and will release new versions of software to optimize the performance of your robot and provide new features. To ensure you receive the latest software, please download the SharkClean app and connect your robot. If you require additional assistance, please contact robot support at 855-519-6782.

A beeping sound typically indicates start of cleaning and successful docking after cleaning. Please refer to the indicator lights on your robot. If you require additional assistance, please contact robot support at 855-519-6782.

With Recharge & Resume, your robot returns to the dock, recharges, and can pick up where it left off. Press and hold the CLEAN button for 15 seconds to turn Recharge & Resume ON or OFF. The Recharge & Resume function is turned OFF by default. Turn ON Recharge & Resume for complete coverage if your home's floor plan is bigger than 1800 sq. ft. 1. Go to the menu in the top left corner of your home screen on the app. 2. Select Settings. 3. Select your robot. 4. Toggle the Recharge & Resume feature to the on position. If you require additional assistance, please contact robot support at 855-519-6782

The Recharge & Resume feature on your robot may be enabled. With Recharge & Resume, your robot returns to the dock, recharges, and can pick up where it left off. Enable the Do Not Disturb feature in the app to make sure your robot is not running when you don't want it to. To enable the Recharge & Resume feature in the app: 1. Go to the menu in the top left corner of your home screen on the app. 2. Select Settings. 3. Select your robot. 4. Toggle the Recharge & Resume feature to the off position. To enable the Do Not Disturb feature in the app: 1. Go to the menu in the top left corner of your home screen on the app. 2. Select Settings. 3. Select your robot. 4. Toggle the Do Not Disturb feature to the ON position. If you require additional assistance, please contact robot support at 855-519-6782.

It may take several cleanings for the robot to finish building an interactive map. Make sure your robot is fully charged before sending it out to clean. It may take 4-6 hours to reach a full charge. If there is an error, clear the object/issue and restart robot from the same spot. Make sure to open interior doors in rooms to be cleaned. Make sure the robot is running in good lighting. If running at night be sure to turn on your lights. NOTE: Avoid picking up or moving the robot or the Self-Empty Base. If either are relocated, the robot may not be able to generate a map or find its way back to the base. If you require additional assistance, please contact robot support at 855-519-6782.

The layout of the map may appear slightly different from the actual layout of your home, as the map will not include any furniture that the robot cannot fit under. 1. If rooms or areas are missing from your map, delete the map and allow the robot to clean again to generate a new map 2. Make sure the lights are on, and that no thresholds or objects are blocking doorways. 3. If your map looks different from the layout of your home, keep running the robot regularly and the quality of the map will improve. 4. In larger homes, we recommend turning on the Recharge & Resume feature to ensure the robot can cover all areas of your home. In rare cases, the area your robot is trying to map may also be too large for the robot's memory. 5. If you are having difficulty interpreting your map, try adjusting the orientation using the Edit feature in the app. Note: If you have furniture or other objects placed along the walls of your home, room shape may appear different from your true floor plan. This is expected behavior. If this issue persists: 1. Delete the existing map and re-map your home (close doors to areas you do not want the robot to clean to save memory for the map). To delete the map: - Go to map, press more, delete map, confirm. If you require additional assistance, please contact robot support at 855-519-6782.

If your robot loses its position within its map, it may not be able to produce a cleaning report. 1. Avoid picking up or moving the robot or the dock/Self-Empty Base. 2. If either are relocated, the robot will not be able to follow its intelligent cleaning path, or find its way back to the dock/Self-Empty Base. 3. If the robot is picked up or moved while it's in use, it should be returned to within 6 inches of its last location. 4. If the dock or Self-Empty Base is moved, you will need to delete the map in the app and re-map your home. 5. Make sure to run your robot in good lighting. You will not get a cleaning report if the robot runs in low-light conditions, or if it is recharging while on a Recharge & Resume mission. 6. If your robot is recharging and preparing to resume, its status in the app will say "Estimate time to resume." After a run, it may take a few minutes for the cleaning report to appear in the app. If you require additional assistance, please contact robot support at 855-519-6782.

If you are experiencing a clog in the Self-Empty Base, follow these steps: 1. Tap the dust bin against the inside of a trash can to remove any debris. Remove the dust bin filter and tap off any dust. 2. Clear debris from the robot dust bin and the suction port on the Self-Empty Base. 3. Clean the filters on the Self-Empty Base every month. If you require additional assistance, please contact robot support at 855-519-6782.

NOTE: If your robot has just emptied its debris into the Self-Empty Base, there will be a 60-second delay before it can empty again. Your robot will not empty itself a second time if it docks again within 60 seconds. Your robot also needs to be aligned with the charging contacts on the base in order to empty its debris. The indicator light on the base will turn from green to blue once the robot is properly aligned with the base. If the light is not illuminated, try plugging the base into a different outlet. Clear any clogs. 1. Check the robot's dust bin. Empty and clear any debris that may remain. 2. Remove the dust bin from the base and empty it. 3. Clear any debris or hair that is stuck in the dust bin or wrapped around the lint screen. 4. Clear all dirt and obstructions from the debris pathway in the bottom of the base or the back of the robot. 5. Regularly maintain all filters in your Self-Empty Base as instructed in the table below. If you require additional assistance, please contact robot support at 855-519-6782.

When it enters docking mode, the robot will not proceed directly back to the dock. It will continue to clean while navigating back to the dock. It may take up to 30 minutes to finish docking. If you require additional assistance, please contact robot support at 855-519-6782.

When the Evacuate & Resume feature is enabled, your robot will return to its base after 30 minutes of cleaning to empty its dust bin, then resume its cleaning session. We recommend keeping this feature enabled for homes with pets or high-traffic areas. You can disable this feature in the app: 1. Go to the menu in the top left corner of your home screen on the app. 2. Select Settings. 3. Select your robot. 4. Toggle the Evacuate & Resume feature to the off position. If you require additional assistance, please contact robot support at 855-519-6782.

Depending on your home environment, your Self-Empty Base may fill up quickly. During the first few weeks of cleaning, keep an eye on the fill window on your Self-Empty Base to gauge how fast the dust bin is filling up. If the base dust bin is overfilled, then the dust bin on your robot may not empty properly. To maintain optimal performance, follow these steps: 1. Check the robot's dust bin. Empty and clear any debris that may remain. 2. Remove the dust bin from the base and empty it. 3. Clear any debris or hair that is stuck in the dust bin or stuck to the lint screen. 4. Clear all dirt and obstructions from the debris pathway in the bottom of the base or the back of the robot. 5. Regularly maintain all filters in the Self-Empty Base. If you require additional assistance, please contact robot support at 855-519-6782.

Your robot is equipped with voice recordings to assist you with any troubleshooting you may need to perform. If you would like to turn off the voice feature, you may do so in the app. 1. Go to the menu in the top left corner of your home screen on the app. 2. Select Settings 3. Select your robot. 4. Select notification volume. You can lower or raise the volume or to completely turn it off, turn the volume to "0". If you require additional assistance, please contact robot support at 855-519-6782.

Your robot may have detected low lighting. When there is not enough light for the robot to navigate, it will attempt to clean the whole home. Make sure there are no closed doors or obstructions preventing the robot from reaching the desired room. Make sure you are using the latest version of the SharkClean app. At the beginning of a room select mission, the robot will clean the area in front of the dock to orient itself. If your robot has an error code, resolve the issue and return the robot to within 6 inches of its last location and press the Clean button to continue the Room Select mission. Make sure the robot starts its Room Select mission from the dock. If you have recently moved your dock, the robot must create a new map of your floors. If you require additional assistance, please contact robot support at 855-519-6782.

Empty the dust bin whenever dust and debris fill the window on the front. NOTE: The dust bin is designed to hold up to 15 days" worth of debris, but home environments vary, and the bin may fill up quicker in some homes. Check the bin regularly and empty when needed. Please refer to the below table for recommended care of the Self-Empty Base. If you require additional assistance, please contact robot support at 855-519-6782.

No, the Self-Empty Base is bagless. The dust bin can hold up to 15 days' worth of debris before it needs to be emptied.NOTE: The dust bin is designed to hold up to 15 days" worth of debris, but home environments vary, and the bin may fill up quicker in some homes. Check the bin regularly and empty when needed. If you require additional assistance, please contact robot support at 855-519-6782.

The self-cleaning brushroll reduces hair buildup on the brushroll over time. However, some hair may remain after a cleaning. Follow the instructions below to clean your brushroll. If you require additional assistance, please contact robot support at 855-519-6782.Insert brushroll maintenance images.

1. Open the SharkClean app (note: if your robot was not paired to the app, you will not be able to see the history). 2. Log in with your username and password. 3. Open the menu in the top left corner of the screen, select History. 4. The history screen will display your robot's cleaning coverage for the last 30 days. 5. Tap the desired day to view the cleaning details. Note: If you run the robot multiple times in a day, the app will only generate the cleaning details for the most recent run. If you require additional assistance, please contact robot support at 855-519-6782.

1. Download and open the SharkClean app (if this your first time using the app, you will need to follow the on-screen prompts to connect your robot to utilize the in-app features) If this is your first time using the app, you will be prompted to add a robot. Please follow the prompts on screen and skip to step 3). 2. Log in with your username and password. 3. If you have multiple robots, use the arrow located next to your robot name to toggle Select the robot you wish to clean with. 4. From the home screen, press the Clean button. If your map is complete and you have defined and named your rooms, a list will appear with all rooms. If you wish to clean your entire home, select Start Cleaning. If you wish to clean specific rooms immediately, toggle Entire House to the off position and select the specific rooms you wish to clean. Press the Clean button on the home screen to start a cleaning (If your map is complete and you have created rooms, a list of your rooms will appear. To clean your whole home, make sure entire home is toggled on. To clean specific rooms immediately, toggle the rooms you wish to clean. Once your robot begins its cleaning mission, you can access several features: 1. You can adjust the cleaning mode using the button with the line indicators to the left of the dock button. 2. You can pause and resume your robot's cleaning mission using the icon located in the center of the robot image. 3. You can instruct your robot to return to return to the dock using the 'Dock' button (the button with the house icon). You can also set Schedules for your robot in the app to clean the entire home, by selecting Schedule from your home screen and selecting the days/times you would like your robot to clean. If you require additional assistance, please contact robot support at 855-519-6782.

1. Download and open the SharkClean app. (If this is your first time using the app, you will be prompted to create an account) 2. Follow on screen prompts to confirm your account and connect your robot to the app. To add an additional robot to your app: 1. Click on name of your robot from the top of your home screen. A menu will appear. 2. Select Add a Robot and follow the instructions on screen. If you require additional assistance, please contact robot support at 855-519-6782.

If you have more than one Shark robot connected to your app, you can switch between robots as desired. 1. Open the SharkClean app. 2. Log in with your username and password. 3. Click on name of your robot from the top of your home screen. A menu will appear with all of your connected robots. 4. Select the robot you would like to use. If you require additional assistance, please contact robot support at 855-519-6782.

1. Open the SharkClean app. 2. Log in with your username and password. 3. Select the menu from the top left corner of the home screen. 4. Click on Settings. 5. Under Robots, select the robot you would like to delete. 6. Select Delete Robot. If you require additional assistance, please contact robot support at 855-519-6782.

To edit rooms on the map: 1. Open the SharkClean app. 2. Log in with your username and password. 3. On the home screen of your app, select Map. 4. Select the pencil icon to edit your rooms or adjust the orientation of your map. 5. In the edit menu, choose 'Rooms' and press the name of the room to change the room's name, size or position. 6. Or select 'Rotation' to rotate to entire map in 90-degree increments. 7. When finished, save your map and select done. If you require additional assistance, please contact robot support at 855-519-6782.

NOTE: If you delete your map you will not be able clean specific rooms. 1. Select Settings from the menu in the top left corner of your home screen. 2. Select your robot. 3. Select Map Data. 4. Select Delete Map Data. If you require additional assistance, please contact robot support at 855-519-6782.

1. Use the SharkClean app. From the home screen of the app, select Clean. If your map is complete and you have defined and named your rooms, a list will appear with all rooms. You can select up to 3 rooms to clean immediately, then select Start Cleaning to clean. Or: 2. Use the voice command through Amazon Alexa or Google Home to clean 1 room. - "Alexa, tell Shark to clean the (name of the room)." - "Ok Google, tell Shark to clean the (name of the room)." If you require additional assistance, please contact robot support at 855-519-6782.

1. You will receive a notification on the SharkClean app that your robot has completed its map of your home. 2. Using the menu, select 'Map' 3. Select 'Yes' when asked does the map created look like your home. 4. Click the + button to add rooms and adjust room size by dragging the square to the desired size. Select from the pre-existing list of room names or use the custom name option to add your own. - NOTE: the layout of the map may appear slightly different from the actual layout of your home, as the map will not include any furniture that the robot cannot fit under. If you require additional assistance, please contact robot support at 855-519-6782.

Try searching "sharkclean" (all one word) in the App Store. The SharkClean app is also only compatible with Apple (iOS 10 through iOS 13) and Android (OS 6 and above) devices. If you require additional assistance, please contact robot support at 855-519-6782.

At SharkNinja, we work hard to keep your data secure. We take a security-by-design approach and add multiple layers of protection around our connected robots. For example, we use HTTPS and Transport Layer Security while data moves between your mobile phone, your products (like your connected robot), and our cloud services. Our products also follow industry-standard security best practices, and we work with our suppliers and partners to make sure that our products are properly configured and continuously improved. If you require additional assistance, please contact robot support at 855-519-6782.

All Shark connected robots communicate with the Shark cloud service using end-to-end encryption. Currently, we use AES 256-bit encryption and Transport Layer Security (TLS) v1.2 or higher. In addition to encryption of the traffic, we use robot identity management. All connected products have unique identities, and those identities are validated when they connect to our cloud. If you require additional assistance, please contact robot support at 855-519-6782.

SharkNinja monitors and works with suppliers, partners, and security organizations to receive alerts and notifications regarding security patches for systems and service components used in Shark connected robots. Additionally, we put our connected robots through rigorous internal and external testing processes to address vulnerabilities. If you require additional assistance, please contact robot support at 855-519-6782.

When a connected robot connects to our secure cloud platform, it is notified of an available update and to download the software update. For mobile app update, you will receive a notification on your mobile device via the iOS or Android Store requesting that you update the SharkClean mobile app. If you have your SharkClean mobile app set up to automatically install updates, then the app will update automatically. The connection is authenticated to ensure that only a Shark robot can connect to the secure cloud. Each connection and download are cryptographically signed to assure it is an official SharkNinja update. If you require additional assistance, please contact robot support at 855-519-6782.

At this point, Shark IQ Robot customers benefit from a technology known as Visual Simultaneous Localization and Mapping (VSLAM) navigation and mapping. If you require additional assistance, please contact robot support at 855-519-6782.

The Shark IQ Robot captures room images for mapping and navigation information via VSLAM. Once images are translated into architectural map data by VSLAM, the map is deleted locally from the robot. Some usage data, such as how long the Shark IQ Robot cleaned, whether it encountered any errors, and whether it functioned correctly, is sent to our Cloud so this data, along with the cleaning map, can be retrieved by your mobile app. The Shark IQ Robot does not send images used for navigation to the Cloud or the mobile app. The map that the Shark IQ Robot creates during a cleaning job is sent to the Cloud so it can be retrieved by the SharkClean mobile app. If you require additional assistance, please contact robot support at 855-519-6782.

The camera (along with the sensors on the Shark IQ Robot) is used to create a map of your room(s) in order to ensure complete coverage. It does not record video or images, nor will video or images be shared with SharkNinja or third parties. The images the Shark IQ Robot captures are translated in a simplified architectural cleaning map and then deleted by the robot. If you require additional assistance, please contact robot support at 855-519-6782.

Maps, along with other data collected by Shark connected robots, are protected consistent with industry standard security guidelines. In addition to encryption of the data and the connectivity, access to this data is strictly controlled and reviewed. SharkNinja has an authorization process in place to make sure the data is used for customer support and robot improvement efforts, for a better consumer experience. If you require additional assistance, please contact robot support at 855-519-6782.

The Shark IQ Robot captures images for architectural cleaning mapping and navigation information through VSLAM. These images are deleted by the Robot within seconds once a cleaning map is created. On all Wi-Fi connected robots, usage data is sent to the Cloud so it can be retrieved by your SharkClean mobile app. Images captured and used for navigation are not sent to the Cloud. After each cleaning job, your Shark IQ Robot map data is automatically sent to the secure cloud so it can be retrieved by and viewed on your SharkClean App. If you require additional assistance, please contact robot support at 855-519-6782.

The SharkClean mobile app is based on the security standards specified by Apple iOS and Android. The SharkClean mobile app is distributed only through the Apple iOS and Google Android stores, and users should only install the SharkClean mobile app from these platforms. If you require additional assistance, please contact robot support at 855-519-6782.

The data available once you log in to your account on the SharkClean mobile app includes information you"ve provided about yourself for account creation and product registration (i.e. email address, name, home address, IP and user account credentials; home cleaning map and sensor data). It also includes information about your device interactions and app usage. If you require additional assistance, please contact robot support at 855-519-6782.

We handle data collected from your Shark connected robots and via the SharkClean mobile app as per our Privacy Policy with security in mind. The data is encrypted in transit. Data access is controlled and limited only to authorized personnel, who use it to help improve our products and provide you with a better customer experience. If you require additional assistance, please contact robot support at 855-519-6782.

We use data to improve our products and services and make them more thoughtful and responsive to your needs. For example, the Shark IQ Robot uses sensors and a camera to collect data such as an obstruction in a room. This helps your robot create a map of the cleaning area to give you a better cleaning experience. For more information, see our Privacy Policy . If you require additional assistance, please contact robot support at 855-519-6782.

SharkNinja does not sell our customers" data. We do not share personal information with third parties for any commercial or marketing purpose without asking you first. We may use information you provide to send you surveys about your SharkNinja product use or other direct marketing and communications from SharkNinja without asking you first and obtaining your permission. If you require additional assistance, please contact robot support at 855-519-6782.

Where permitted by applicable law, for example, the European General Data Protection Regulation (GDPR), you may object to SharkNinja"s processing of your personal information at any time. However, doing so may impact your use of SharkNinja"s Products and Services. See our Privacy Policy for more information. If you require additional assistance, please contact robot support at 855-519-6782.

You can delete your SharkClean app account by contacting our Customer Service . Although your account can be deleted, data may exist in backup copies for some time before they are deleted, and we may retain certain data for a longer time if we are required to do so for legal reasons. For more information, see our Privacy Policy.Requesting to delete your SharkClean app account may result in the following: - You will no longer be able to use the SharkClean mobile app with your Wi-Fi connected Shark robots. The app requires a SharkNinja account for authentication and connecting to a connected robot. - Your Wi-Fi connected Shark robots will only have the ability to clean and return to the dock, which can only be activated by selecting physical buttons on the robot user interface. If you prefer, you can simply opt-out of receiving marketing communications instead of deleting the SharkNinja account by contacting us via email.

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